South African consumers have become more negative about their banks this year as they tire of overcharging and account fraud through unauthorised debits.
These are the findings of the South African Banking Sentiment Index 2019 published by BrandsEye on November 11.
The index draws on 1.9mn social media mentions of South Africa’s five major banks, Absa, Capitec, FNB, Nedbank and Standard Bank, for the year to the end of August.
- The index also analyses social media reaction to new entrants Bank Zero, Discovery Bank and Tyme Bank for the first time.
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