The Independent National Electoral Commission (INEC) has organised a three-day sensitisation and capacity-building workshop for its headquarters staff to strengthen professionalism, integrity and accountability ahead of the 2027 General Elections.
The workshop, themed “Enhancing Professionalism and Integrity in Preparation for the 2027 General Elections,” commenced on November 10 and ended on November 12, with sessions organised according to staff grade levels.
The programme was held on November 10 for staff on Grade Level 08, November 11 for those on Grade Level 12, and November 12 for staff on Grade Levels 13 and 14.
Speaking on the objectives of the workshop, the Deputy Director, SERVICOM and Nodal Officer, Mrs Zainab Bakare, said the programme was designed to equip staff with the knowledge, skills and right attitude required for effective, transparent and accountable service delivery throughout the electoral process.
INEC Organises Three-Day Capacity-Building Workshop for Headquarters Staff
The workshop formed part of the Commission’s efforts to strengthen the professional capacity of its workforce and prepare staff for the responsibilities associated with the 2027 General Elections.
According to Bakare, the training was intended to improve staff understanding of the standards required to deliver effective and accountable services, particularly in the discharge of their duties during the electoral process.
The sessions were organised according to grade levels, with staff on Grade Level 08 participating on November 10, Grade Level 12 staff attending on November 11, while personnel on Grade Levels 13 and 14 took part on November 12.
The arrangement provided an opportunity to address professional expectations across different categories of the Commission’s headquarters workforce and reinforce the importance of individual responsibilities in electoral administration.
The workshop also provided a platform for participants to examine how their conduct, decisions and interactions with stakeholders could affect public confidence in the Commission and the electoral process.
Workshop Focuses on Ethics, Neutrality, Accountability and Service Delivery
The training covered several areas considered essential to the Commission’s operations, including complaint management and grievance redress before, during and after elections.
Participants also received training on stakeholder engagement and customer service, with discussions focusing on the importance of responding appropriately to complaints, addressing concerns and maintaining effective communication with members of the public.
Other areas covered included ethics, accountability, leadership, emotional intelligence and decision-making. These subjects were examined in relation to the professional responsibilities of staff and the need to maintain appropriate standards while carrying out official duties.
The workshop further addressed democratic principles, neutrality and impartiality, emphasising the importance of ensuring that electoral officials perform their responsibilities without bias or favouritism.
Resource persons delivered presentations and facilitated discussions on the various topics, providing participants with opportunities to engage with issues relating to professional conduct, service delivery and their responsibilities within the Commission.
Commission Seeks Improved Staff Performance Ahead of 2027 General Elections
The workshop is expected to improve ethical conduct, accountability and adherence to SERVICOM standards among INEC staff, while strengthening compliance with the Commission’s service delivery commitments as outlined in its SERVICOM Charter.
The focus on complaint management and grievance redress also reflects the importance of having effective mechanisms for addressing concerns raised by voters, political parties and other stakeholders at different stages of the electoral process.
Similarly, the emphasis on neutrality and impartiality reinforces the responsibility of electoral officials to perform their duties fairly and professionally, irrespective of political affiliations or other external considerations.
By addressing leadership, emotional intelligence and decision-making, the Commission also seeks to strengthen the capacity of its workforce to handle professional challenges and make appropriate decisions in the discharge of their responsibilities.
The training forms part of INEC’s broader preparations for the 2027 General Elections, as the Commission reiterates its commitment to conducting credible, transparent, inclusive and accountable elections.
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